Jonathan, to be completely transparent on what happened, you broke several house rules and refused to leave the property upon check-out time. The cleaner had been waiting for a long time past check-out time, but she couldn't clean because you wouldn't leave. You didn't check-in when you said you would and I waited over 2 hours past our agreed time. My messages went unanswered. It's unfortunate that you don't value other peoples' time. You guys also went to the City and returned at 1:30am, but there wasn't a problem entering the house. You messaged me, and I opened the door. I don't know what you're complaining about - maybe it's because you didn't want to pay for the damages. Thankfully, airbnb got involved and solved the situation.