sorry to hear that, there are number of issues you were dissatisfied with. The key box system we use is necessary for busy apartments located in the city. Due to the high turnover of guests we cannot always be there each time to meet face to face. We do however visit the apartment every week to check its condition and bring new high quality fresh laundry which is dry cleaned and pressed by the local hotel distributor. The cleaning lady also visits before and after every visit to conduct a thorough clean. Due to our flexibile conditions pets are allowed, sometimes some additional cleaning is required for this our sincere apologies if any areas were missed. The area is very central for Aix and proportionate to the cost of the apartment per night, we offer a fully equipped apartment with terrace and underground parking. Your reccomendations however have been noted regarding cleanliness, child friendly, size and damage to the bedframe. We will endeavour to resolve this issues that we can.