Nicole, I'm sorry the gate got stuck, but punching in a 3 digit code to unlock the gate is pretty simple and I did show you how to do it before I left town. And what to do if it doesn't immediately release. The other guest is not unfriendly but is very, very shy. She prefers to be alone once home from work so I hope you didn't take her shyness personally. She also barely speaks to me and that is just fine since she is clean, quiet, and very considerate. I'm hoping she will become comfortable enough to open up a bit and enjoy some company. Good luck with your new housing. I hope you found terrific housemates.