Thank you for your comments, nevertheless concerning your remark about the stairs, you must take in account the following:
**We’ve had since the beginning of our Airbnb’s listing page(in the apartments description section-“Other things to note”) a very clear written *Warning*(in CAPITAL LETTERS) about this matter.
****So, I suppose that is more than obvious that we never had the intention to hide from our guests nothing concerning the apartment’s building stairs, very common in this Lisbon’s historical area.
You’ve been told in advance the kind of stairs you would find.
Here is the direct transcription( including capital letters) off what is written in this Apartment’s Airbnb page as you’ll be able to confirm:
“THE APARTMENT IS IN THE 3TH FLOOR, WITHOUT LIFT AND WITH STEEP STAIRS.
NOT SUITABLE FOR ELDERLY OR INFIRM.
WHEELCHAIR INACCESSIBLE.” *