I am going to respond here to both your public and many private comments.
When a guest registers they agree to the house rules. Our house rules, that you agreed to, clearly state that our apartment is not appropriate for children from 0 - 12. It also states that there is an additional fee for over four people. You arrived with five people, one of which was an adorable toddler.
Regarding your comments about texting:
Text One: You requested an early reservation and I texted you early in the day to confirm that the apartment was ready and you could arrive at any time you wanted. I certainly never "insisted" anything except that you contact me 30 minutes prior so I could show you around.
Text Two: after your arrival when you showed up with an additional person that was not registered and a toddler, I spoke to Airbnb and followed their advice to send you an email outlining the reasons why we felt the apartment was not suitable for children so that you could be aware of our safety concerns. They also suggested I ask you accurately register the number of guests using the apartment. I sent that email and a brief text to let you know we had sent the email in case, like many people, you were not checking email regularly while traveling.
Text Three: was a response to a text you sent me.
Text Five: I forgot to let you know that the lights are on dimmer switches and they can be quite bright. I sent you a brief text letting you know that. My bad.
After I asked that you correct the reservation to make it accurate you had several complaint texts to me which I addressed.
Text Six: Was a response to your text that the top shelf in our refrigerator was not usable. I let you know that it was in fact fully useable. There was a loose piece that used to hold a drawer that was removed and that piece had nothing to do with the refrigerator shelves, which is visually and physically verifiable.
Text Seven: Was a response to your text complaining about our iron. An iron that is less than 30 days old and was easily used by the guest's prior to you. Had you texted me when you needed the iron but could not get it to work I would have given you one of the other two new irons in the closet but you notified me well after the time that you needed the iron. I always ask guests to let me know right away if something is not right so I can do my best to fix it. But after the fact there is not much I can do. I checked the iron after you left and found it to be in fine working order.
Text Eight: Response to your text asking about the cat.
Text Nine: Responding to your text you sent me.
Text Ten: Responding to your text that you sent me about watering my flowers.
Text's Eleven and Twelve: Responding to your texts about your own plants.
Text Thirteen: Responding to your text saying that you were out and thanking you.
Text Fourteen: Responding to your text asking if you were too loud.
Text Fifteen: Responding to your text that you never heard me at all.
To say that my texts were unprofessional is simply inaccurate.
To say that I made you feel unwelcome is untruthful.
Because you did not register for the actual number of guest's arriving and because I have clearly defined in my house rules that the apartment is not safe for small children I could have turned you away when you arrived. I did not. I was welcoming but noted my safety concerns. Here are some of the phrases used in my texted response to your apology for misunderstanding the rules: " I understand. I don't want you to feel bad. My main concern is safety. I know you came a long way. I just want you to be aware the apartment is not child proofed. Please enjoy your stay and have fun in Ann Arbor."
When I asked you to register the actual number of guests with Airbnb and you did not I could have terminated your reservation. I did not. But this made it appear that your not registering the actual number of guests was to not pay the additional fee for the extra guest. We have waived this fee when people have discussed this with us in advance and have trouble paying it. But this felt dishonest.
Regarding your complaint that this was upstairs from another unit and that I tell people I live in the front house:
My listing clearly states that guests have full use of the upstairs apartment. "Little stone building with two units and it shares two acres with main house and owner. " A little further down it explains that a professional couple live in the front house: "There is a professional couple that live in the front house which is further away than most neighborhood homes".
I could address every inaccurate and mean spirited part of your review but I think you got caught breaking our house rules, didn't want to pay for the reservation and because we didn't let it slide you slammed me and gave us an inaccurate review.