Hi Francoise, thanks for your message! We are extremely sorry that the floor and carpets were not clean, we will speak with the person who manages and cleans the apartment, asked what happened this time and make sure it won't happen again. This is indeed the first time we get a similar feedback as she is usually very thorough. Next time please tell us as soon as you arrive so that we can coordinate with her ASAP.
The apartment description, including the pictures, is very transparent: this is not advertised ad a high-tech chalet, it is rather a family owned mountain place in a small village in Abruzzo, for 5 people who want to enjoy the surrounding nature and are happy to spend time together off technology. Knowing how much younger guests need to be online nowadays, we have made it very clear in the listing that there is no WiFi and 4G reception in the area is very poor. Something we can't change I am afraid. It is up to Comune di Ovindoli to fix it.
Everything (including limited electrical capacity) is well explained in the Manual of the house, provided via email before the guest arrival. You always have the option to cancel your booking if you don't like what you see in the Manual. We hope all guests read it next time so to make a more informed decision. All the best, Giulia