We are disappointed to hear your feedback and given we have never had any complaints before like this, quite surprised. In terms of towels, as per previous reviews, we always provide fresh towels to our guests who stay for an extended period. Unfortunately, you didn’t give us a chance as you were at our door early in your stay wanting more. We provide 2 rubbish bins inside our retreat, a large rubbish bin outside the space and 2 others around the side of the house. We respect the privacy of our guests and allow easy to multiple bins. It would have nice for you to use these rather than stuffing tissues down the side of the lounge. We will also send you a private message regarding the stain that was left on the lounge. In terms of the space in the wardrobe, we provide 6 large shelves, 6 drawers and a metre of hanging space for guests to use during their stay. We certainly would not agree that the space is a spare bedroom as the retreat is fully self contained with facilities including a pool, kitchen, outdoor area, bathroom and master bedroom.