Of course we are very sorry to hear the comments that Serban and his family left in their review of the house.
We always try to keep a good level of communication during the stay of all our guests. We think this is vital because people are in a different country, where you may have difficulties or queries about the house and many other things. Consequently, we had also a good one to one contact with Serban during his stay. Therefore, we were very surprised to read his comments about the cleaning standard in the house. Considering our contact, we would have expected that Serban informed us of his unsatisfying feeling about the cleaning. We would have intervened immediately, but since nothing was said about this, we couldn't possibly do anything. We were surprised by all of this, especially more after Serban's referring to the "Italian style of cleaning .....", and not only. Actually, we found that the house and the garden was left in a terrible state by the family.
Regarding the garbage issue. We inform our guests on forehand that there is no pick up service available for the garbage. Unfortunately, there is indeed a problem with the garbage in the region. People have to carry their garbage to the public containers, or leave it in the house, where it will be taken away by the housekeeper, after their departure. Since there is a lively ecosystem around the house, it is advisable not to leave plastic bags in the garden. If one does this, one should not be surprised by finding garbage all over the place.
Finally, the hole in the garden is not very nice at the moment, but it is there because we are waiting for a planning permission for a swimming pool. Once this is in place, the gorgeous garden with a green lawn will also be installed. It is of course our full intention, and there is no doubt, that we are aiming to reach the same standard outside, as the house has inside.
Maybe for now, the stunning sunsets and beautiful views from the house will make that people feel happiness and appreciation during their stay.