Thank you for much of your review.
We are pleased that you enjoyed you time at the property however, of course we are sincerely sorry that there were a few points that required fine-tuning and clarifying to make it seamless. For the record I was away in Singapore during your time here in Sri Lanka and as such I was unable to attend to the details and the welcome as I would have liked to.
In terms of the late check-in this was unfortunate and we have discussed this with the night watchmen. At 1;30am / 3am in the morning we can only rely on this chap and he sometimes falls off to sleep.
The clothes hangers should of course have been in the bedrooms on your arrival.
The road along this prime beach front stretch is close to the villas. Guests usually adapt reasonably quickly and rest well. We will take up your idea and provide earplugs for those that require them. The a/c was recently serviced so the rumbling noises are unfortunate and we have called-in the technician again to check this and explain.
I only advised you to ask Kumari to check the WIFI as the quickest solution as she was right there. She would have been equipped to make the call. As it was, it was a Dialog (provider) technical issue, therefore part unavoidable. Happy this was very quickly attended to.
A free night offering was a courtesy.
Thank you again for your review and I have taken the necessary actions to amend these for the next guests.
Best wishes and safe travels,
Piers and team