Very sorry to hear. We let you down and there are no excuses. Period. We will speak to and re-train our workers on how to handle these situations. As compensation I offer you 2 free nights on any 5 night stay at our top 2 luxury villas. Both are in the front of the development and very private. Again very sorry for your awful experience. If you give us another chance I will personally ensure that you have a wonderful stay.
Here are the links:
Villa 19 - list price is $375 per night, 4br/4.5 baths, (Phone number hidden by Airbnb) sq foot Italian style villa having an open design and a large private 40 foot pool, jacuzzi, facing the Ocean, has 75 and 65 inch LED tvs in the living areas and 55 inch LED tvs and 50 inch LED TVs in the bedrooms, blu ray players in each room, 3 high end wireless sound bars and audio equipment; video game boxes, one of the most popular rental villas in the development, walk to town is about 5 minutes (across the street from Villa 26, many people rent villas 26 and 19 together)
Villa 19: https://www.airbnb.com/rooms/20630351?s=51
Villa 26 - list price is $298 per night, 4br/3bath, (Phone number hidden by Airbnb) sq foot villa having an open design, with jacuzzi, American satellite, large 40 foot tiled private pool, facing the Ocean, has 80 and 75 inch LEDs in the living rooms and 55 inch LED tvs and 40 inch TVs in the bedrooms plus a 150 inch high definition projector and screen for the Super Bowl and Movie Nights, blu ray players in each room, high end wireless sound bars and audio equipment, video game boxes, the most popular rental villa in the development, walk to town is about 5 minutes (across the street from Villa 19, many people rent Villas 19 and 26 together)
Villa 26: https://www.airbnb.com/rooms/4800036?preview
I hope you tqke advantage and give us another opportunity.