Hi Lindsay, I actually gave you a positive review even though you scored on our place at 115 a night and complained constantly. Being that you had been on the North Shore for a couple of weeks prior to renting our place I was quite sure that you were aware of the location and logistics. (being on the "highway".... which is 2 lane Kamehameha, the beach road). All of the houses in our neighborhood are built in the 1980's. While our home is not new, it is clean. I was at the house to meet Lindsey when she came in and I took her two phone calls to help her find the address. Lindsey did call 3 times in one one hour trying to reach me about the dust on the fan and the water mark on the glass coffee carafe. I returned her call and offered to refund her money, which she declined. The shower outside works, hot and cold. Lindsay informed me that she and her husband had been staying with friends prior to coming into our place but had to leave because their friend's daughter was coming home. I can only assume that after staying for free for several weeks they were put out to pay for a place. I am sorry that they were not happy. This is the first and only poor review or complaints that we have received.