Dear Gow, thank you for the review. As you very well mentioned in your review, the TWO Flies in one of the room was dealt with quickly to ensure that you were well taken cared of. As you know, Bali is a tropical place, so it would be normal to find, flies, mosquitoes and butterflies and many things. The wifi was down from the center itself, unfortunately it happened on your last day, we apologized profusely for this and gave you an extra router with modem to use while the problem gets fixed so that you are well taken cared of. As already mentioned on the site and in your welcome email, an air-conditioned airport transfer for 4 pax with all luggage and a driver waiting for you at the airport arrival area and bring you directly to the villa costs 350k. This amount is directly to the driver as it is their fee. You came as 8 and needed 2 cars last minute, which we organized asap with the same price. IT is more direct and lesser hassle than the airport drivers who will crowd on you on arrival, as you mentioned, taxi is difficult and also considering some charge extra for luggage last minute. What we give is a nett price which is fixed and reliable, all terms are clear. This was of course an option, you ordered it from us knowing the price and all and mentioned nothing after, so we are a little surprise with this. As for Guy, we were all around, as mentioned, it was not a SURPRISE PRICE, we told you from the beginning when you booked and you confirmed, you had the option of taking it or not and the price that the driver asked for was exactly as we told you, so blaming us later for cheating was a little far out. For the 2 flies, we did our best to bring them out as you said yourself too, staff were working and cleaning everyday as well, you are in Bali though, the neighbour has 2 dogs but no rooster, our current guests, before and after were fine. I will check and see how to improve this. The beach you were referring to is Kuta Beach, as explained in the villa, you are in Canggu, the beach (Batu Bolong, Echo Beach) is barely 5 minutes by scooter. Kuta Beach is already 15 minutes right from Seminyak with traffic so surely it is 25 to 30 minutes from us. The wifi is sorted from the center and the flies well flew out the door. We will try to improve this better. Thank you.