The apartment was cleaned and ready in the morning as always, so available for checking in from 16:00. We organize our check-in schedule according to the arrival time indicated by our travelers.
You told David that you might arrive between 18:30 and 19:00 and you arrived at 18:48. David arrived at 19:04 to show you the appartement and the box. We are very sorry and apologize for these 16 minutes' waiting time due to road traffic.
Furthermore, we are happy that the apartment and its location have satisfied you. We wish you the best.