Dear Lady, you should shame on you because you wrote a lot of lies. Let's start with the fact that you wrote us that you had to arrive at 4 pm. You arrived without informing us at 1.45 pm. If you look well on the check in status, you will see that the check in is after 3 pm. We welcomed you in the garden offering you a drink while the maid was cleaning the apartment. These are the first two lies. We offered you a bottle of prosecco, red wine and a bit of our own olive oil as bonus. I accompanied you to the supermarket as well in order for more that an hour to help and translate you. But it seems you see only negative.
The only difference on the photos is the position of the new table and new chairs that we bought two months ago because we made the flat cosier.
Yes, Lady, we have dogs - 3 Jack Russell and 2 young Labradors. If you remember we closed the Labradors because one of your children has fear but somehow you forgot to mention also this. Your daughter wanted to play with one Jack Russell inside the flat.
The swimming pool - we have a technician every 7 days. We are not a hotel to have the possibility to clean the pool on a daily basis. If you see well the description says we rent the flat but we also without any discussion gave you the possibility to use the pool. Each 3 hours the water pumps go on for 3 hours so that the water is clean. It is normal that the up of the hill there are tree leaves that fall in the pool.
About the noise of the gardeners - they start to work at 10 am till 6 pm and the only noise is when the cut the grass.
I would like to ask you how many events were organized during your journey here so that you are giving your opinion that the place is not good for the families with children?
I was also kind to give you indications what to visit and where to go to eat.
I would like to remind you that we only had asked you to close the security gates of the swimming pool because we have one year old baby which you didn't respect.
You permitted to yourself to use high and aggressive voice with me which is not good education.
Last but not least, you left the kitchen dirty.
Let's also mention that even if you were not at home you were leaving the ventilators on.
We would like to kindly ask you not to write lies in order to justify that you left earlier because we understood that you didn't like Terni. May be it is better to remain in Norway.