Sorry to hear about the hand soap/shampoo, that's a mandatory thing we have and I have highlighted to the cleaner to catch up on this. Apologies
Regarding extra amenities like water or snacks, that's true, we do not offer that service. I have thought of it so I might give it a try, thans for the suggestion.
First time I hear a comment re the AC but will check, I know AC is a big thing for americans so keen to find the right balance
The manager does not explain any devices, I think they are pretty easy to use. never heard any comments on that but hey, happy to be more detailed when checking in
Great to hear your comments but pillows, AC power, beds... are so subjective is difficult I can have everything top notch for everybody, although I try! :)
ps. funny enough about your detailed review but no comments on the doors that you broke... sorry, I had to say it ;)
Anyway, let's all share thoughts and ideas to keep the Airbnb community growing in the right direction!