Dear Anastasia, your review is a bunch of lies.
From the balcony you have a view lake, there is near the balcony a other garden that is not part of the building, it have no dump but there are some scaffolding trestles leaning against the wall of that neighboring house. The view of the villa is unique in Como, because few houses are on this position on the lake.
Th shower head is fixed at the top, as in most, more hygienic so people hardly touch the shower head and it is always clean and without microbes while when it is not fixed it requires more attention and cleaning, in fact in the shower compartments, generally the jets are positioned fixed above the person's head; for the home user devices are provided that allow the height adjustment of the shower head, so as to allow the person to place the flow outlet at the most appreciated height, but this is not a home with use of a single family but of so many different people.
The bathroom is new, 2017, the shower is perfect with strong water jet as the external water well connects only our structure with 2 bathrooms, in most cases
a water well connects about 6 apartments so the pressure is 3x stronger than the average of each house,
all the guests said the opposite, they were very happy with the shower, also the bathroom is well equipped, has a bidet with which you can also wash your feet, very comfortable. In your stay you had turned off the heating, then you had complained, but it was not our fault. a lot of lies is also proven by your private comment,
in your private feedback you wrote that you can not put 5 stars because there is no coffee, tea, soap and you've had problems with heating.
The soap was there in front of your eyes, liquid in the anti-bathroom beside the sink in a elegant light blue dispenser, there were sachets with shampoo and conditioner, not included in the description, we have offered them for free, we do not include shampoo and conditioner normally and in the description of the services is written no shampoo or conditioner, we are not a hotel. For tea, coffee, in some countries of the world it is allowed to offer them to the guest, in the European community it is forbidden, so all private houses that offer coffee, tea, oil, pepper, and other food are outlawed, they risk fines of 10000 euro, and if the guest gets sick they risk going to jail, to be able to serve or have food it is necessary to have a special license and special controls, that nobody does except the bed and breakfast but they do not have the kitchen but only the room with breakfast, and many times the shared bathroom.
We know that aribnb in advertising to increase sales and therefore the commissions that takes from sales of holidays, pushes the managers of holiday homes to offer oil, pepper, tea, coffee in exchange for more visibility on the site
and In addition, you advised us privately not to turn off the heating before the guest arrives.
I inform you that the heating is access 24 hours on 24, about 20-21 degrees, we do not turn off the heat ever because we know that even if we save money the house would need hours to warm up, this is expensive. The price we have made is the lowest in Como, no one has made the same price even for poor houses, with trash, as you say.
The average price for a house like ours is 160 euros per night + 60 euros for the final cleaning, you would have paid 220 euros, this is the price, but we have made a price at the cost for start, all the other owners tell me I'm crazy to make such a low price, it's a gift, after all it seems to me that you just love criticize with a bunch of lies for fun, good luck.