Airbnb was founded on people opening their personal homes to travelers, and appeal to those who appreciate a more authentic, local experience versus a professional hotel. Occasionally, the homeowner will use one of the closets as storage for their personal items and we make sure that if that is the case, that the items are pushed to the side and there is plenty of room for guest's items.
Our agents were right on top of things responding to you immediately and we sent someone out the next day to remove the items you requested, plus also contacted you to inform of the time, as requested by you, the day before. We were not able to enter the property per the request of you and your husband when the owner arrived. We always try to do our best to appease our guests and will always go the extra mile to try and make them happy but we need the chance to first. Safe travels.