Dear Lisa. I am very sorry you feel this way, and felt you had to write this publicly in this way. We will look into your concerns seriously, however I have to say If this wasn’t the first review like this on this listing I would be very concerned. I’d like to say, We try our best for every guest and we always take customer feedback very seriously.
To anyone reading this review I would kindly ask them to balance it with all the other reviews from the many others that have stayed here before and after and then make a personal decision. We will continue to strive to create a great experience for every guest that is kind enough to choose to stay with us.