Hi, thanks for the feedback. I'm sorry the cottage was cold, despite the heater. We clearly need to get a bigger one asap, which we would have done so if a guest had pointed out this out before. It is bloody freezing in jo'burg right now, so point taken. Ditto the plug; if e had known one of the kitchen ones was faulty and tripping other plugs, it would have been fixed forthwith. Unfortunately, it only tripped the others at night, so coud only call the electrical the next morning. Once we identified the problem we switched off the plug and all the rest worked. Still, annoying I know when the heaters depend on the plugs. I had hoped we sorted that out as best we can as soon as we could. I wish you had left me know about the tv as soon as you could not work it The TV was fine, but the Xtra view in the house had been inadvertently switched off in the main house and just needed a flick of a switch and retune to go on. I have TV instructions on the info sheet, but clearly need to write a separate one with clearer instructions on what to do, and more importantly what not to do in case this happens. I am sorry about this confluence of things; we did our best, but clearly not good enough. Mea culpa.