thank you for your comments and of course we are really sorry that your experience with our apartments was not according to your expectations. We understand that the first apartment which you booked did not meet your expectations. We did our best to offer you a solution to the traffic noise which you didn't like, however it is not something what we can influence especially when you book an exterior apartment in the city center. Noises from the street are external factors which no one can avoid or modify, it is simply not in our hands. On top of that we have offered you a different share-room house since it was the only one available when you wanted to make the change. We informed you about the price and the conditions of the new apartment at the very beginning and you also had a chance to personally visit it. The price of the rent was adjusted to the conditions of the house which for some of the nights was available only to you. What is more, the apartment, actually the whole house, was much bigger than the one which you have booked at the beginning and it had a supplement of only 2€ more per night. We informed you about the cost as well as about the additional cleaning service which was a result of the room change. What is more, we have partially refunded you the cost to meet your price expectations. We do regret that neither of the solution did not get a positive feedback on your behalf. Anyway, thank you very much for your time, your visit and stay with us. All the best. MCD Team.