Lissette, we are deeply apologetic for your experience.
We were under the impression that things went well with your stay and had piloted a software tool to help us with messaging. It was incredibly distasteful for us to learn through your review that things didn't go as planned.
We're still up and coming and so we truly regret this fumble. Outside of refunding you in full, if you're ever in town again, we'd be more than willing to offer you a handsome discount.
We'd love the opportunity to prove to you that we mean business, that are listings are wonderful and most importantly, make up for the poor stay.