Carol this is absolutely insulting and false. You and your family came in from the storm that hit South Carolina and you wanted to stay for free and didn’t feel that you should pay the price of house even though the house was discounted by myself already( as we do this to make it more affordable when there are natural events that leave families needing to travel last minute). You complained to air bnb about the window seals being dusty which was very minor, And reported to air bnb nothing else was wrong with the place. None the less I sent my cleaning lady back out to dust them off and offered you the cleaning fee back, just as a good gesture. Air bnb didn’t grant you any money back because you failed to show any proof of the house being so called dirty. We pay our cleaning crew only after pictures of each room are taken just in case things like this happen, and my Co-host had actually went to the home that day while the cleaning crew was cleaning to drop off new sheets and towels, and everything was cleaned as she looks over all work done as house hadn’t been booked 3 days prior to your stay. I don’t understand your reasoning for lying and trying to make others not stay in our home because you felt like you were entitled to stay for free. All of our reviews are great!!! And there are no bugs in the home at all!!