Firstly guest made booking only 1 guest and payment only for 1 guest. She want early check in at 11am and check out late at 1pm with free of charge. We think booking only for 1 person, so we don’t need to spend time preparing all beds as well as cleaning too much mess after she check out. On the day before she arrived, we confirm we will prepare 1 queenbed for 1 person as booking only for 1 guest. She asked us prepare 10 beds because she booked whole house. It is very unfair when payment for 1 guest and she meant used the property for 10 people. And we not accept to make all beds until correct number of guests updated. End up she updated 5 guests and request all beds made up. She seemed unhappy with begging but it is unacceptable.
They arrived the house, i did ask her texting me with any queries. She even didn’t let me know anything, she contacted Airbnb ask for refund even they still stayed at the place and still want compensation. They don’t know how to use house facilities, we did come over show them the structures. But they ask refund for 1st night, because they mean to do it, they contact Airbnb following day, not contact with host until Airbnb call