Hi Eric, very sorry that you had a bad experience with us! Our check-out time is 11am described clearly in our list. My cleaning lady went there around 1pm which was 2 hours after the supposed check-out time. We had same day check-in that day therefore we had to clean the place by 4pm. You complained to me and Airbnb our place is not worthy for the money ($89 per night plus cleaning fee $90) during your 7 people stay. You told Airbnb that our description was incorrect so Airbnb did credit back $45 to you but they researched it there was no incorrect information in our description therefore they corrected their mistake by refunding back us $45. We have described correctly and clearly about our beds (4 queen beds, 2 air mattresses and 1 couch) and 4pm check-in/11am check-out.
You did not let our cleaning lady in around 1pm. It almost made our cleaning lady not have enough time to finish her job by 4pm. We are trying our best and work very hard to service all our guests! Hope you have a blessed week!