Thanks you made an opinion, but please stay correct, I was.
According to the other opinions so far, everyone was satisfied with our service.
At your reservation was made as follows:
the previous guest went to another city and din't give up the key. It is not possible for us to take the guest's belongings out of the apartment, so we quickly sought you a similar accommodation (a full-fledged apartment) in the downtown, which of course we paid.
We've described everything to you how to get there, the address, the key and the availability of the host, If you had any problem you should have discussed it with the other house's host and told it all to her.
So you've ruined our beautiful, orderly little home, because you were not in this apartment.
The guest who came after you also wrote a positive opinion. So far, we have only received positive opinions.
I hope our future guests will take this into account. We work hard to maintain the standard, so it is very bad for us your opinion.
I accept like the apartments, the people also are not the same.