Ms., You left the terrible review as you didn't get what you want.
1. You sent the parcel to the hostel without any notice in advance. Yes, I'm willing to get all the parcels if my guests want. But most of them ask me first in advance. But you didn't
2. You asked me to use my personal information and number as you wanted to buy the cigaret. But I can't understand why you use someone's personal contact number to get the tobacco.
3. You asked me to refund the lost beer. But you didn't let me or my father know that you put the beer into the fridge in the community room. Nobody knows that you put the beer into the fridge except for you.
3-1. You told me that you didn't leave any memo or mark on your beer, and you also know other guests could drink the beer as the fridge is for all the guests.
3-2. No receipt and No witness, but you asked me to refund the beer as I'm a host. So I asked you to contact CS support and then I'm willing to help you to get the refund.
4. After you exclaimed your lost beer, you left the fried chicken without cleaning them up.
5. I'm willing to help my guests to stay without any problem. But I think that you left the bad review as you didn't get what you wanted from me.