thank you for sharing your review.
I am pleased to read your positive comments regarding the responsiveness on communication, the welcome pack and the favourable location of the apartment. On the other hand, I am sorry to learn that very few aspects of your stay did not meet your expectations, for which I apologize most sincerely.
It disappoints me that you were experiencing some inconvenience caused by the apartment next door. I will take in due consideration your comment for future guests and I have already spoken to my neighbour. Accept my apologies once again.
Please allow me to point out that the elevator can be used by people as well. It is true that it is small and has got a weight capacity of 250 kg ( 551 lb).
The apartment boasts a natural insulation, since it is located on the third floor. Moreover, the double -glazed windows were newly renovated, but I have one more reason to alert the engineer regarding to soundproof additions.
I regret that the wi-fi was not very stable. As you know, I have promptly contacted the provider and they have reset the connection as they acknowledged that the wifi router needed a reboot.
Should you wish to plan another visit in Florence, please feel free to contact me directly. I would be glad for another opportunity to welcome you in the near future.