Upon arrival the guest complained and exaggerated numerous things.
The guest complained that it was a not safe to stay in the unit as the balcony door locks needed to be fixed which seemed a little outrageous considering the unit is located in a gated complex on the 26th floor! The locks on the balconies were both fixed the next day.
Very shortly after check-in the guest requested a 20 - 25% rebate for his stay and was asked to wait until the next morning for our property manager to come address his concerns and thankfully the the guest decided to check out.
Although exaggerated some points the guest has made were true and needed to be addressed Wine glasses and cups have been replaced. . The cooktop electric range and garbage can have been cleaned.
The black out shade and televisions did work but the guest was not patient enough to wait to be shown how to use them again. The balcony furniture was not missing any cushions. The bedroom balcony has not been furnished.
The guest obviously had very high expectations for the unit and I apologize that we were not able to live up to his standard. The guest received a discounted rate of $124/night which I believe to be fair for a unit of 2000sqft, 2 bedroom, 3 bathroom unit with an en suite elevator. It is not the four seasons were maintenance will be sent at 11:30pm.
Most things would of been addressed and fixed the next day had the guest decided to wait for our property manager to assist them and go over all of their concerns.