Alexandra, really expected some type of red carpet treatment, which I do not especially to rude, and inconsiderate guests. She did not bother to read anything, she did not follow any direction. She seem to be looking just to troll me, because she complained, and complained from the moment before she even checked in. She did not read or follow directions to check-in, which worked for years for guest from all over the world. She send many miscellaneous texts all night long (before, and after her check-in).
She says and I quote “ I couldn’t lift a door mat, open the door, find out how to contact me, or log into the WiFi.”
I’m unsure of her age, but I am not a fan of this behavior that seemed a bit immature, and finger pointing.
I responded to her, apologizing for any inconvenience. My internet works, she probably didn’t read that properly after drinking a bottle of wine. I then felt that she was only here to make stress on me for her life issues, so I mentioned to her if she feel so unhappy, that she could do another booking. I couldn’t imagine why an adult would became so angry, and upset and took their irresponsible, disorganized, insecure, non-following directing having self issues out on me. She also drank an entire bottle of wine that night, and left a glass of wine on the table. I left early in the morning, and discovered she left the key in the door, all night. This was a huge concern, and never had anyone do that. She then complained saying, she did not realize, and she was stressed out about the check-in (putting blame on me, which I felt the she would be purposely problematic).
She asked that I arrange to leave the key for her, a second time, which I did. She Did not contact me afterwards, or let me know she planned to check-out early, but instead came back tossed the place, and checked out. Then she demanded a full-refund.