Easy check in, rapid response time to my requests. This is basically a cottage hotel where all the cottages are lined up and attached to one another but do not share entryways or roofs. When you enter or exit the unit you enter a pretty courtyard where you are facing other units. So at times, similar to a hotel you will hear conversations, door closings and vehicles as you would at a hotel. However, these units are off of the main street and depending on who else is staying there are generally quiet. I appreciated the comfort of the beds and cleanliness. I found their internet to be better than most places I stay. I did wish that they provided a bit more in the way of silverware, basic kitchen tools (can opener) since they provide microwaves. Another plus is they provided above average window coverings. When I'm away on vacation I like to sleep in and I often find places lacking in ample window coverings to keep out early morning light. It should be noted, we stayed in a unit with a loft bed and the steps to this bed are steep and quite long, so people with small children or older friends/family may want to choose a different room especially if one wakes in the night to use the restroom. It could present some danger for some. In general I was happy with my experience, I do think its a bit overpriced when you can rent entire homes in the area for similar costs- BUT in a pinch or if money isn't an issue its a comfortable, and clean place to stay! I would return.