Your feedback seems a bit confusing? Upon your arrival you were raving about how great our place was over the phone. You rated us 5 stars on everything however you're giving us a 4 star rating overall. Our listing clearly displays our amenities: body wash, laundry detergent, bleach, and fabric softener, dishwashing liquid & packs, paper products, and we even provide coffee with filters. Shampoo & conditioner seems to be more of a personal preference. Different people have different preferences for Color-treated, volume enhancing, moisturizing, etc. That's why we don't provide it. If you really needed shampoo & conditioner to be supplied you could have asked.
As for our place being dated by your opinion, you can view our photos before you choose to book. Our property is dated back to the 1800's and is in a historical district. We like to keep the old New Orleans historical charm. We have been operating on other websites for 9 years now with hundreds of guests/reviews. We have never a complaint such as this. If you preferred a modern home you absolutely could have chosen another listing. It's surprising how you left out your request being granted for an early 12 noon check-in and a 4 pm late check out with no additional fee.
I guess you can't please everyone no matter what you do, but we will not stop trying to do our best for our guests.
Michael & Erika