Sorry to read that you did not enjoy your stay with us at Sun Xi Mountain Retreat. I would however like to point out, as reviews are very important to us, a few incorrect facts in your bad review that you left us.
I did in fact contact you before your arrival, letting you know that we could pick you up from the town in our free shuttle. We had our driver ready to meet you down there if needed, but you showed up earlier than you said you would.
Showing up early was not a problem, though you seemed worried and kept mentioning it seemed like we were not ready for you which was not true, despite your much earlier arrival. You handed me a booking form without your name on it and I was simply making sure I had the right guest so that I would not be giving you the wrong room.
I would also like to point out that you made your booking months in advance - which is great - but had all that time to ask any questions that needed clarifying. You did not message us at all between making the booking and the day you arrived.
Regarding signal - we will indeed point out more clearly that we are "off the beaten track" and of course being so immersed in nature in the provincial south of Cebu, its a miracle we have phone signal at all. Thank you for your feedback on this and we will make sure guests understand that from time to time the signal can drop out which is understandable to most.
Upon discussing with our staff on why your room wasn't cleaned - I was told that when you were asked if you wanted your room clean you said no. Perhaps this is a miscommunication / language barrier option and I will personally investigate this to see what happened and we do apologize that your room was not cleaned during your stay.
Finally, regarding the food - I would like to point out that you have again not been factual. Again I would like to stress that reviews are very important to us thus we make sure that they are factual and honest, good or bad. We have a full menu. We have breakfast options, snacks, soups, sandwiches and mains including seafood, chicken, pork, beef and vegetarian dishes. To say all we have was rice or glass noodles or chicken is incorrect but we do apologise if you didn't enjoy our chefs cooking. We do hope however you enjoyed your complimentary meal we provided for your birthday.
Our listing does show the exact location of our mountain home, and I would highly recommend that in the future, you either book a hotel rather than an airbnb home or choose somewhere more touristy for more options.