we are sorry that you didn't understand that these are self-catering apartments and not a hotel. In self-catering apartments people have to provide the things they need...
If you look for an aparthotel, and not a self-catering flat, please read the description properly before booking.
As for being "10 minutes away" from shops and restaurants there's a big supermerket 500 mt away - you probably didn't see it.
Here is a list of restaurants at walking distance: Pesce Bueno, Ristorante Tirreno, Ristorante I Pungenti, Volver, Scolapasta, Bagni Salvadori, just to list a few... I'm really sorry you didn't try them - food is lovely.
I will ignore the scam bit.
You seemed very nice but, hey, one can be misled.
As for "Airbnb philosophy" we always try to improve the quality of our service and we are very grateful to all the feedback.