Saigon Room Hotel welcomes visitors to this unique neighborhood. Our place is comfortable for tourists who are on holiday or who want to stay here for a longer period.
Your friendliest home sweet home, and best economical hotel you deserve.
Binada ücretsiz otopark
Sigara içmek yasaktır
Evcil hayvan için uygun değil
Parti veya etkinlik düzenlenemez
Giriş saati, şu saatten sonra herhangi bir zamandadır: 14:00
En geç çıkış saati: 12:00
It was the worst airbnb experience so far. totally anti sanitary place. I have been bitten by bed bugs there.Bed sheet wasn't fresh. Under the false ceiling lived few rats. I never saw them but I heard them all night long. I wouldn't recommend anyone to stay there.
Phie kullanıcısının yanıtı:
Dear Sasha, First of all, I’m sorry that you experienced it that way. I am quite surprised (but don't get me wrong, I take it very seriously!), since you haven't even sent us one message or complaint in the period you were staying with us. It's unfortunate that I have to read your frustrations in a review (a few weeks later), instead of hearing it immediately from you, so I could fix it right away (e.g. simply could have moved you to another room, or even to another location (as we have 30 rooms and 4 locations in total, all within 1 minute walking distance), or whatever solution that suited you). After check out, I thought it was all good, I even sent you a message if you could leave us a review, and that I was hoping to host you personally in the future (because I would love to meet you, and I just missed you 1 week before checking out). To be honest, we do pest control every day at our locations (to mention a few; we set traps in the house + poison, close the holes up with stones in the alley, and put extra netting behind our gates), but unfortunately in a city like Saigon, rats are one of the issues for the whole city. Regarding the bed bugs, this is the first time I have ever heard of this. I guarantee you that the sheets are always replaced before someone checks in. I just arrived in HCM a few hours ago, and I will book myself in the same room you were in for the coming weeks and will check everything thoroughly (and will ask the guest who checked in after you, if he had any of the problems you mentioned). 50% of our guests are long stays (so 6 months or more, some even years) and 90% are foreigners, so these coming weeks I will drop by EVERY room personally to ask them if they are experiencing the same issues. Every guest knows I always respond really quick and try to solve issues asap. You stayed with us for the period 20/Dec - 25/Dec (5 nights), so I would like to offer you 5 free nights (whenever you want and wherever you want, all our locations, if the room is available of course). Will send you a private message too, to be sure you will get this. We apologize for everything, and will hear from you if you think this is a good solution! If you are in the area, I would like to apologize in person, and take you out for a coffee or something. Best regards, Phi
I was born in Eindhoven, The Netherlands but Ho Chi Minh City, Vietnam is like my second home. I love to travel and to stay at new places - and I think Vietnam is the greatest place on earth - at least of all the places in the world I have been so far. You might have heard of …
Diller: English, Nederlands
Yanıt oranı: 100%
Yanıt süresi: bir saat içinde
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