I find this review very strange and disturbing. Nowhere in the apartment description does it say that there is a microwave or a television, both items that the guest insisted they wanted. I asked where they had read this but I did not receive a reply. There should be an iron and it is true that we could not find it, however, the apartment manager offered to get another one and was told "never mind". I wrote to the guest and asked if it had been sorted out but I did not receive a reply. The next I heard about it was this review. I can't fix problems unless I know about them before guests return home. The implication that Shirley was trying to intimidate with her "guard dog" is quite peculiar. Shirley has a Belgian Shepherd dog who is a pet and is very sweet and friendly! Of course they take her around with them! I was not aware that the guest did not see the water meter or the electric meter one day late - of course if I had known, I could have rectified that mistake as well. I wonder why she didn't mention it until it was time to write a review - it's a pity. The toilet seat being broken is also news to me, another item that could have been fixed if I had been told about it. The guest is correct, I failed to mention to Shirley that I offered Sophia a discount on the electricity, that is my fault, not Shirley's and at the end of the stay she charged only €10, which, let me tell you, is a very big discount for 3 people in the apartment for 11 days. I can confirm that the guests did use a lot of water, in fact Shirley wrote to me in advance to say that she was worried about their consumption. Shirley invited Sophia to come and see the meter but she refused. Shirley is a professional and I trust her to manage the apartment properly, maybe there was a lack of understanding between the two parties, but Shirley is a nice and helpful person and very honest. All the issues could have been resolved had I known about them at the time.